Who we are
Our website address is: https://bgain.com.au.
Privacy Policy
B.gain is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include names, addresses, email addresses, phone and facsimile numbers. For our website and digital products, it also includes the email address you give when you download a checklist, playbook or template, whether you have agreed to receive marketing emails, and information about how you use our website and emails, such as pages visited, device type, and email opens or clicks.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.bgain.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Some of our pages, including downloads, sign-up forms and checkout, are hosted by third-party platforms, currently Zoho Commerce https://bgain.zohoecommerce.com.au/. These platforms collect and process information you enter on those pages, such as your name, email address and payment details, on our behalf. Their handling of information is also governed by their own privacy policies.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Digital products and downloads
When you download a free or paid checklist, playbook, template or other digital product, we collect your name and email address so we can deliver it. Downloading a product does not mean you have agreed to receive marketing emails. We send marketing emails only if you have ticked a consent box, and you can withdraw that consent at any time.
If you buy a digital product, payments are processed by Stripe (https://stripe.com/au). We do not store your full card details.
Our digital products are provided for your own business use. Please don’t share, copy or resell them, as set out in the copyright notice on each product.
Email marketing
We send marketing emails only to people who have consented to receive them. Every marketing email includes our business name and contact details and an unsubscribe link. We will action unsubscribe requests within five business days. We keep a record of when and how you gave consent so that we can show it if asked.
Cookies and website analytics
Our website uses cookies and similar technologies, and analytics tools. These help us understand how the site is used and improve it. You can control cookies through your browser settings, although some parts of the site may not work as intended if you turn them off.
Client information and project data
When we work on a project, we may receive business data, customer lists, sales and marketing data, and access to your systems. We use this information only to deliver the agreed work. It is handled under our client agreement, kept confidential, and returned or deleted at the end of the project as that agreement sets out.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
We use service providers to help us run our business, such as website hosting, email marketing, analytics, cloud storage, accounting, scheduling and payments. They may only use your information to provide their service to us.
Overseas disclosure
Some of our service providers, and some of our clients, are located outside Australia, including in the United States. Where we send Personal Information overseas, we take reasonable steps to make sure the recipient handles it in a way consistent with the Australian Privacy Principles.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We use access controls, password protection and two-factor authentication where available.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
B.gain will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Residents outside Australia
If you live in the United States or another country with its own privacy laws, you may have additional rights under those laws. Contact us and we will tell you how to use them.
Policy Updates
This Policy may change from time to time and is available on our website. The date of the latest version is shown at the top of this page.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Adress: Suite 15/10-20 Gwynne Street, Cremorne, 3121
Email: info@bgain.com.au
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.